Privacy Policy

Last Updated: August 12, 2026

At Alpenlofts Veterinary Hospital, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting our veterinary hospital, requesting an appointment, registering as a client, or using our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can contact us about your privacy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Email address
Telephone number
Mailing or billing address
Information submitted through appointment or registration forms
Information about your pet that you choose to provide
Information included in messages or inquiries
Payment-related information when required to process a transaction

We may also automatically collect limited technical information when you visit our website, such as:

IP address
Browser and device information
Pages visited
Date and time of website visits
General website usage and interaction
information

2. How We Use Your Information

Respond to your questions and inquiries
Schedule and manage appointments
Register new clients and patients
Provide veterinary services and related care
Communicate with you about your pet’s care
Process payments and transactions
Provide information about our services
Improve our website and customer experience
Maintain website security and functionality
Meet applicable legal, regulatory, and professional requirements

We use personal information only for purposes that are reasonably appropriate for operating our veterinary hospital and providing requested services.

3. Appointment and Registration Information

When you submit an appointment request, new-client registration, or other form through our website, the information you provide may be used by our team to contact you and arrange or provide veterinary services.

Submitting an online request does not necessarily confirm an appointment. Appointments are confirmed by Alpenlofts Veterinary Hospital.

Please avoid submitting highly sensitive personal information through general website forms unless specifically requested.

4. Pet Information

In connection with providing veterinary services, we may collect information about your pet, including information relating to its health, medical history, treatment, medications, vaccinations, and other information necessary for veterinary care.

Pet-related information may be stored as part of the veterinary medical record and handled in accordance with applicable professional and legal requirements.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Understand how visitors use the website
Improve website performance
Analyze website traffic
Improve user experience

We may use third-party analytics, advertising, scheduling, payment, or website service providers.

You may manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Services and Links

Our website may contain links to third-party websites, services, online stores, pharmacies, payment providers, or other external resources.

These third-party services operate independently and may have their own privacy policies and terms.

We encourage you to review the privacy policies of any third-party website before submitting personal information.

Alpenlofts Veterinary Hospital is not responsible for the privacy practices or security of external websites.

7. Online Pharmacy and Third-Party Services

Our website may provide access to online pharmacy, pet food, supplements, or other third-party services.

When you follow a link to an external service, information you provide on that third-party website may be collected and processed according to that provider’s own privacy policy and terms.

Any purchases or transactions made through an external service are subject to the policies and terms of that service provider.

8. Sharing of Personal Information

We do not sell or rent your personal information.

We may disclose or share information where reasonably necessary to:

Provide veterinary services
Process payments or transactions
Schedule appointments
Operate and maintain our website
Work with service providers supporting our business operations
Meet legal, regulatory, or professional obligations
Protect the safety, rights, or property of our clients, patients, business, or others

Where appropriate, we take reasonable steps to ensure that service providers handle information appropriately.

9. Protection of Information

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Retention of Information

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate veterinary and business records, resolve disputes, and meet applicable legal, regulatory, and professional requirements.

11. Your Privacy Rights

Depending on applicable privacy laws, you may have rights regarding your personal information, including the ability to request access to or correction of certain information.

If you have questions or concerns regarding your personal information, please contact us using the information below.

12. Children's Privacy

Our website is intended primarily for pet owners and their families and is not specifically directed toward children.

We do not knowingly collect personal information from children through the website for the purpose of providing veterinary services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, privacy practices, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

Alpenlofts Veterinary Hospital

For questions regarding these Terms & Conditions, please contact us.